Skills & Competencies for Telecommunications Technician I

Telecommunications Technician I job profile

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JOB SUMMARY for Telecommunications Technician I

Maintains an organization's telecommunications network to ensure dependable operation.

JOB RESPONSIBILITIES for Telecommunications Technician I

Monitors network systems and performs diagnostic tests to document and report performance levels. Conducts routine checks and preventative maintenance to minimize malfunctions and downtime. Troubleshoots telecommunication issues and performs or coordinates repairs.

Telecommunications Technician I SALARY RANGE

BASE 50%
$57,884
TOTAL 50%
$58,739
Job Level
A01
Job Code
IT10000074
Education/Degree
Associate's Degree
Reports To
Supervisor

Telecommunications Technician I Skills and Competencies List

Proficiency Levels and Behavioural Indicators
Salary.com identifies five increasing levels of proficiency for each skill/competency. Some jobs require only a relatively low level of proficiency in each skill/competency, while other jobs will require a more advanced level of proficiency in the same skill/competency. These levels rate the degree of proficiency (skill level, expertise) we expect the incumbent to perform in the given skill/competency for the given job. Note that we intentionally do not associate timeframes or years of experience in performing the skill/competency because that can be misleading. Proficiency levels identify what the incumbent knows and can do rather than how long they have been doing it. Also, note that the proficiency levels are cumulative, e.g., a level 4 proficiency implies the ability to perform all the behaviors at the lower levels.
Check each Telecommunications Technician I skill and competencie below to view definitions.
INDUSTRY COMPETENCIES JOB FAMILY COMPETENCIES CORE COMPETENCIES
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2 hard skills or competencies (industry competencies) for Telecommunications Technician I

1 Industry Competency – Equipment Maintenance
Proficiency Level -1
Skill definition-Keeping business equipment in reliable working order and condition to lessen downtime and assure equipment safety.
Level 1 Behaviors
(General Familiarity)
Lists the latest tools and technologies used for equipment maintenance.
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Level 2 Behaviors
(Light Experience)
Uses different power and hand tools to help accomplish maintenance tasks and work orders.
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Level 3 Behaviors
(Moderate Experience)
Maintains equipment maintenance tracking software to reduce unexpected downtime.
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Level 4 Behaviors
(Extensive Experience)
Provides training to team members on proper maintenance of engineering equipment.
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Level 5 Behaviors
(Mastery)
Sets guidelines and procedures in performing diagnostic troubleshooting on all engineering equipment.
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2 Industry Competency – Equipment Diagnostics
Proficiency Level -1
Skill definition-Checking the health and performance of equipment to conduct necessary repairs, minimize unplanned downtime, and eliminate any malfunctions.
Level 1 Behaviors
(General Familiarity)
Lists the basic functions and features of equipment diagnostics tools.
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Level 2 Behaviors
(Light Experience)
Identifies the proper diagnostic and test equipment to use in locating the defects and causes of mechanical problems.
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Level 3 Behaviors
(Moderate Experience)
Performs extensive equipment inspections and diagnostic tests to determine unit readiness and deficiencies.
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Level 4 Behaviors
(Extensive Experience)
Interprets OEM manuals and leverages diagnostic tools to determine the best course of action for system repairs.
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Level 5 Behaviors
(Mastery)
Oversees the integration of advanced diagnostics tools to maintain the functionality of all equipment.
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3 Telecommunications Technician I - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Telecommunications Technician I
Proficiency Level - 4
5 Competency for - Telecommunications Technician I
Proficiency Level - 5

5 general skills or competencies (Job family competencies) for Telecommunications Technician I

1 Job Family Competencies – Technical Troubleshooting
Proficiency Level -1
Skill definition-Utilizing the latest approaches and advanced tools to anticipate, diagnose, and resolve technical issues and concerns.
Level 1 Behaviors
(General Familiarity)
Explains the importance of technical troubleshooting in customer service.
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Level 2 Behaviors
(Light Experience)
Supports the execution of solution plans to troubleshoot common technical questions and inquiries.
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Level 3 Behaviors
(Moderate Experience)
Tests new troubleshooting methods to ensure the effectiveness of solving customer concerns.
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Level 4 Behaviors
(Extensive Experience)
Recommends improvement to existing troubleshooting process to maximize customer operational excellence.
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Level 5 Behaviors
(Mastery)
Develops programs and methods to enhance our organization's technical troubleshooting capabilities.
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2 Job Family Competencies – Help Desk
Proficiency Level -1
Skill definition-Knowledge of and ability to apply help desk processes for handling and resolving customer grievances and issues quickly and efficiently.
Level 1 Behaviors
(General Familiarity)
Identifies help desk processes and best practices used in the information technology infrastructure library.
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Level 2 Behaviors
(Light Experience)
Selects tools and appropriate features of help desk software to provide basic IT services.
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Level 3 Behaviors
(Moderate Experience)
Maintains detailed records of help desk activities to monitor technical support performance.
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Level 4 Behaviors
(Extensive Experience)
Leverages key metrics in improving the effectiveness of the IT help desk.
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Level 5 Behaviors
(Mastery)
Designs workflows for ticket routing and alerting process to enhance the help desk system performance.
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3 Telecommunications Technician I - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Telecommunications Technician I
Proficiency Level - 4
5 Competency for - Telecommunications Technician I
Proficiency Level - 5

6 soft skills or competencies (core competencies) for Telecommunications Technician I

1 Core Competencies – Standard Operating Procedures (SOP)
Proficiency Level -1
Skill definition-A set of written instructions that describes the step-by-step activities to complete tasks in compliance with business standards and industry regulations.
Level 1 Behaviors
(General Familiarity)
Identifies our internal and external sources for the SOPs we need.
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Level 2 Behaviors
(Light Experience)
Gathers information on workflows and business controlling points.
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Level 3 Behaviors
(Moderate Experience)
Maintains the accuracy of SOPs to provide consistent guidance in our workplace.
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Level 4 Behaviors
(Extensive Experience)
Leverages the use of SOPs to solve business and operation problems.
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Level 5 Behaviors
(Mastery)
Keeps abreast of industry regulation and its effect on our internal SOPs.
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2 Core Competencies – Attention to Detail
Proficiency Level -2
Skill definition-Executing and completing a task with a high level of accuracy.
Level 1 Behaviors
(General Familiarity)
Lists best practices and tools to maintain high accuracy and thoroughness in the workplace.
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Level 2 Behaviors
(Light Experience)
Records all appointments on the calendar to easily track daily activities.
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Level 3 Behaviors
(Moderate Experience)
Sets up processes to ensure delivery of high-quality work.
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Level 4 Behaviors
(Extensive Experience)
Employs techniques for motivating personnel to meet or exceed accuracy goals.
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Level 5 Behaviors
(Mastery)
Leads the creation of tools for enhancing and assuring accuracy.
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3 Telecommunications Technician I - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Telecommunications Technician I
Proficiency Level - 4
5 Competency for - Telecommunications Technician I
Proficiency Level - 5

Summary of Telecommunications Technician I skills and competencies

There are 2 hard skills for Telecommunications Technician I, Equipment Maintenance, Equipment Diagnostics.
5 general skills for Telecommunications Technician I, Technical Troubleshooting, Help Desk, Local Area Networks, etc.
6 soft skills for Telecommunications Technician I, Standard Operating Procedures (SOP), Attention to Detail, Time Management, etc.
While the list totals 13 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Telecommunications Technician I, he or she needs to be proficient in Standard Operating Procedures (SOP), be proficient in Attention to Detail, and be proficient in Time Management.

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